Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Expedited shipping costs on the original order will not be refunded.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you made your purchase as a guest, please reach out to customerservice@t3gear.com to begin the return.
ALL CLEARANCE SALES ARE FINAL. CLEARANCE PURCHASES ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping time based on your location and the shipping options you choose. This does not include the time it takes for us to process and pack your order. Our goal is to have your order ready to ship in two business days or less.
If you have concerns about your order reaching you in time, please contact customer service.